We Are Reliable & Responsive to Your Request!!!

About Us

Mona Healthcare is a Domiciliary Care and Temporary Staffing Agency, experienced in delivering quality care and services to it's clients.

With a network of Nurses, Healthcare Assistants and Support Workers, Mona Healthcare is a growing care agency dedicated to offering residents throughout the London and Kent areas various home care and cleaning services. Our services range from short half an hour visits to 24-hour care, as well as Live-in Care. We also provide temporary staffing to various organizations, including but not limited to hospitals, residential care homes and nursing homes. Staff provision includes: Nurses, Healthcare Assistants, Support Workers and Cleaners.

Our Ethos

We are Reliable and Responsive to your request.

We aim to serve the communities in a reliable and responsive approach, which we do by providing a professional and friendly service to improve the quality of life for those who require care and support in their own home. We also offer a range of flexible and socially inclusive services to promote independence for people who use our services.

Our person-centred approach ensures that our service users are involved in making decisions that affect how they want to spend their day or the activities they wish to engage in. This is facilitated by encouraging them to make informed choices and promoting the individual's rights, respect, privacy and dignity.

All our staffs are fully qualified, and DBS checked for your peace of mind.

Our Values

Our CARE values shape everything that we do. These values are visible in every interaction we have with our service users, their families and our staff.

We CARE about everything, from your first contact with us to the consultation and the care and kindness you receive.

By embracing these values, we are able to deliver high-quality care, ensuring a high standard of health in our communities, reducing the need for hospital admissions and improving the quality of life for our service users in the community.

Mona Healthcare aims to provide safe and compassionate care to our services users and clients, and by doing so, we make decisions that put our values above profits.

To deliver high-quality care, we use care professionals who are patient, understanding and warm. We show kindness, empathy and understanding in our service delivery, and we ensure to value and support our clients and our staff.

We are passionate about improving people’s lives, so we always strive for the highest possible standard by improving our working methods and incorporating new ideas into our practices. We aim to be liable and answerable for the decisions we make.

By doing so, we have policies that ensure our staff are accountable for their actions and take personal responsibility for tough decisions. We also ensure our staff are willing to learn, have a positive outlook and have a ‘can do’ approach to challenges.

At Mona healthcare, we recognise that every service user is unique; therefore, understanding your need is paramount to offering you the service you require. So, we pay attention to details, respond to your request by providing a professional service and take our responsibilities and role very seriously.

We put the welfare of our service users at the heart of what we do and focus on their needs; we have clear policies and procedures that ensure our staff are reliable and responsive to your care needs, pay attention to details and work in accordance with your care plan.

As we aim to serve the community, it is also crucial that people and communities have the best possible outcomes, so we assess our service users’ needs and work towards meeting them. We ensure that their care and support reflect those needs and any protected equality characteristics.

We work in partnership with service users at the centre of their care. We also instil a culture of improvement, where understanding current outcomes and exploring best practices is part of everyday work. This insight always guides continuous improvement, so we use feedback to make improvements and encourage our staff to get involved in making improvements.

We Are Reliable & Responsive to Your Request!!!

About Us

Our Ethos

Our Values

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